1. Scope
This Refund Policy applies to purchases of TBS Technologies [P] Limited (“TBS”) software products and services, including subscriptions to Power CA, Fitschool, Power College, Power Broiler, Payroll, and custom development engagements.
2. Subscription products
Subscription fees are billed in advance for the chosen term (monthly, quarterly, or annual). Subscriptions automatically renew unless cancelled before the next billing cycle.
- 14-day evaluation window: New customers may request a full refund within 14 days of the first paid invoice if the product does not meet a documented requirement that was agreed in writing before purchase.
- After 14 days: Subscription fees for the current billing period are non-refundable. You may cancel renewal at any time; cancellation takes effect at the end of the current paid period.
- Multi-year prepayments: For prepaid annual or multi-year subscriptions, unused full months beyond the current year may be refunded on a pro-rata basis, less any discount applied for the prepayment.
3. Implementation, training, and onboarding fees
One-time fees for implementation, configuration, data migration, training, or onboarding are billed on a milestone basis. Fees for milestones already delivered are non-refundable. Fees for milestones not yet started may be refunded on request.
4. Custom software engagements
Refunds for bespoke development projects are governed by the specific Statement of Work signed with you. In general, fees for completed deliverables and accepted milestones are non-refundable; advance payments for milestones not yet started may be refunded after deduction of effort already incurred.
5. How to request a refund
To request a refund, email contact@powerca.in from the same email address used at purchase, with: (a) your invoice or order reference, (b) the product or service involved, and (c) the reason for the request. We may ask for additional context to investigate.
6. Processing timeline
Approved refunds are processed within 7 to 14 business days from the date of approval, to the original payment method. The time taken for the amount to reflect in your account depends on your bank or payment provider.
7. Non-refundable items
- Third-party fees (payment gateway charges, SMS / WhatsApp gateway fees, hosting fees passed through, etc.).
- Customisations, integrations, and reports already delivered and accepted.
- Training sessions and consulting hours already delivered.
- Renewal fees for a billing cycle that has already started.
8. Disputes
If you are not satisfied with the outcome of a refund request, please reply to the same email thread within 15 days. We will escalate the matter internally and respond with a final position within a reasonable time. Any disputes shall be subject to the exclusive jurisdiction of the courts at Coimbatore, Tamil Nadu.
9. Changes to this policy
We may update this Refund Policy from time to time. The version in effect on the date of your purchase will apply to that purchase. The latest version is always available on this page.
10. Contact us
For any questions about refunds or this policy, write to contact@powerca.in or call +91 98422 24635.